Report all Charge Backs and recover otherwise lost money!

Never provide a service until you see if your customer is a
Charge Back Risk! is happy to offer merchants the ability to upload multiple charge backs at once. Please Right Click/Control Click and choose "Save File As" or "Save Link As" on this link CSV (Comma Separated Value) file to download a template CSV file. Use this template to create your bulk upload. A CSV file can be opened with Excel. There are a few guidelines you need to follow in creating this file to make the process go more smoothly. Please read the guidelines below.

Once you have created the bulk upload file, click here to start the process. The process contains multiple steps, but, if you've followed the guidelines listed here, you should be able to simply click NEXT and use the defaults on each page.


  • You must be a member of the site to be able to use the bulk upload feature. Click here to initiate that process.
  • The following fields are required
    • Customer name as it appears on Credit Card
    • Credit Card Billing Address
    • City
  • The following fields are strongly suggested, but not required
    • Amount Charged Back
    • Credit Card (allowable values are: Visa, Mastercard, American Express, Discover spelled as they appear here)
    • Last 4 digits of the credit card used
    • State (2 character abbreviations only)
    • Zip Code
    • Primary Phone Number
  • All other fields are optional
  • Excel (and other spreadsheet programs too) like to format email address and Wssebsites as hyperlinks that you can click on. You MUST make sure that the email addresses and Website fields are PLAIN TEXT, not HYPERLINKS.
  • Be sure to save the file as a CSV (Comma Separated Value), not XLS (native Excel format) or other format. Only a CSV file will work for mass uploading.